Refund & Replacement Policy

Due to the nature of our products being health-related and consumable, we do not accept returns or refunds once an order has been dispatched and delivered.

Replacement Eligibility (Limited Exception)

We offer a replacement only in the following situations:

• The wrong product was delivered, or
• The product was damaged during transit

Mandatory Unboxing Video Requirement

To process a replacement request, customers must provide a clear, continuous unboxing video that shows:

• The sealed outer package
• The shipping label
• The complete unboxing process (no cuts, pauses, or edits)

❗ Requests without an unboxing video will not be accepted under any circumstances.

Reporting Timeline

• Any issue must be reported within 7 days of delivery
• Requests made after 7 days will not be eligible for replacement

Product Condition

• The product must be unused, unopened, and in original packaging
• Products that are opened, used, or tampered with are not eligible

Non-Returnable Items

We do not accept returns or refunds for:

• Health or personal-care products once delivered
• Opened or used items
• Sale or discounted items
• Gift cards
• Orders without valid proof of purchase
• Issues related to personal preference or expected results

Exchange Policy

We do not offer direct exchanges. If a replacement is approved due to a dispatch error or transit damage, it will be shipped at no additional cost.

How to Contact Us

To raise a replacement request, please email us at:
📧 negotiumbiotechpvtltd@gmail.com

Include:

• Order number
• Unboxing video
• Photos of the product and packaging
• Description of the issue

We will review your request and notify you of the outcome.